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Education
and Information, Page 2
Effective
Communication
Course
Objectives:
Upon
successful completion of this course, the student will:
§
Understand their
own prejudices and how they impact the way they see others
§
Measurably
improve their ability to have others understand their perspective, and
have greater understanding of other’s behaviors and perspectives
§
Measurably
improve their ability to resolve conflict in a positive, win-win manner
§
Measurably
improve customer engagement skills
Components:
§
Self Assessment
– What personal judgments color the way we view the world around us
§
Please Understand
Me – Meyers/Briggs Character and Temperament Types – How to
communicate with others through understanding how they respond
§ The Dialogue of
Validation – 4-step process: Assessment, Validation, Authentic
Response, and Solution. Process
demonstrates positive conflict resolution and customer engagement
management
More about Education...
Learning
Activities:
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